Meet Our Team
Family owned and operated where clients become part of our family
Founder, Managing Director & Head of Revenue Operations
Kerrie Larriviere
With over two decades of hands-on experience in medical billing, I’ve dedicated my career to making a complex industry simple and manageable for healthcare providers. I started in the field at 19, quickly advancing into management roles across hospital billing, OB/GYN, and Orthopedics, while eventually expanding into credentialing.
At Results, we provide comprehensive billing services across diverse specialties, including behavioral health, SUD, chiropractic, and massage therapy. The cornerstone of our success has always been customer service. We view ourselves as an extension of your practice, treating your patients with the highest level of care and attention. Our commitment to quality is why over 90% of our new clients come to us through word-of-mouth referrals. What makes our work truly special is that Results is entirely family-owned and operated. We share a unified work ethic, a seamless communication style, and a collective drive to help our clients thrive.
When I’m not supporting our clients, I cherish spending time with my large family—including 6 children, 9 grandchildren, and a pack of beloved pets (led by 3 micro-Chihuahuas and 2 cats). I also love traveling, cooking, crocheting, reading, and music.
Executive Billing & Accounts Director – Mental Health Billing
Kendall Cail
I spend most of my days verifying new patient benefits, tracking claims, and managing our billing operations. One of my primary specialties is overseeing all our billing for LPCs, LMFTs, and LCSWs from start to finish—from onboarding new patients and verifying benefits to managing provider uploads. I started with the company back in the fall of 2021 when it was just me and my mom, Kerrie (our owner!). After working as a corporate office administrator and a metal fabrication office manager, I transitioned to a full-time role here in April 2024. Having been part of the team for nearly five years, I love that the ever-changing nature of medical billing keeps me challenged and busy.
Outside of work, my absolute favorite role is being a mom to my one-year-old son, Christian. As a family, we love taking our dog, Charlotte, for walks to the park, and Christian and I love going window shopping together. To unwind and relieve stress, I enjoy baking and diving into adult coloring books. Fun fact: I worked at a coffee shop one summer and loved it so much that I still have a dream of opening my own café one day. Until then, I just love crafting fun, delicious drinks for myself, family, and friends!
Executive Account Manager – Chiropractic, NP and Electrologist Billing
Chris West
With over 30 years of experience in commercial real estate loans, I have built my career on a foundation of superb customer service, sharp attention to detail, and absolute accuracy. Here at the practice, I focus on billing, client care, and problem resolution. As a true people person, I love collaborating daily with our providers, staff, and patients, as well as navigating complex communications with MVA insurance adjusters and attorneys—a skill I honed working alongside real estate lawyers for decades.
Outside of work, you can usually find me reading, thrifting for that next special find, or catching up with my family and friends. I’m always up for a good story—ask me about the time I met Elvis at a private party after a Cincinnati concert! At home, I'm kept on my toes by my cockatiel, Henri, who has successfully learned to mimic our entire alarm system warning. My ultimate bucket list goals are to witness the Northern Lights and travel to spend more quality time with my family, who are scattered all across the country.
Executive Account Manager & Executive Assistant Revenue Cycle Management
Michael Hudon
Hi, I’m Michael! As an Executive Account Manager and Executive Assistant in Revenue Cycle Management, I wear a few different hats, but my core mission is always the same: helping people. I recently celebrated my one-year anniversary in the industry, bringing with me a strong background in customer service and management. My favorite part of the job is getting to work alongside family every day. I also take immense pride in helping our clients navigate the often confusing and difficult world of insurance, making the process as smooth and stress-free as possible.
When I’m off the clock, my world revolves around my daughter. You can usually find us locked in a fierce board game battle or catching the latest release at the movie theater. My love for cinema runs deep—I graduated Summa Cum Laude from the LA Film School's online digital filmmaking program, where I wrote, produced, and directed an award-winning short film! When I'm not writing scripts or enjoying family time, I’m a diehard UFC fan. For me, Saturdays are strictly for the fights.
From Our Clients